I Heart T-Mobil

We're starting something new at work this week. We used to handle calls from all kinds of phone companies. T-Mobil and Verizon were the main ones. T-Mobil was cool and laid back. Verizon was picky as shit. T-Mobil was just happy that we give out right numbers and speak English. Verizon wanted us to say all kinds of stuff that nobody cares about. When was the last time you had a great day because somebody told you to? Do you care what street the police station is on? Or where the dispatch office for a taxi company is? Like you're ever going to drive there. They deliver, so to speak.

Now we've switched over to just T-Mobil, and basically the only things they want us to say is 'Hello' and 'Thank you' and then hang up. I thought it would be so great not to have to flap my jaws quite as much, but you'd be surprised how hard it is not to say all that stuff once you get used to it. Of course, it's only been one day. I focused on cutting out just one thing, not saying the streets, and didn't worry too much about the rest of the changes.