Sunday, December 12, 2004

Feedback from a 411 Customer

I sent Ruth's complaint about Californians who insist their power company IS California Edison, to my Aunt Norma in suburban L.A. and got back this response:

"Ruth is right and so are the ones who ask for the telephone number. We just got our bill from :Southern California Edison Company, and in small print "An Edison International Company". The return address for our bill is:
Southern California Edison Company P. O. Box 600, Rosemead CA 91771-0001, 14 hr customer service: 1-800-684-8123.

"It is possible the directory assistance does show it as an Edison International Company. Jim said he had never seen that name and every thing on the bill states Southern California Edison but now we do see the name as"an Edison International Company" so I assume that is the parent company. The envelope they sent to us gives Southern California Edison and the mailing address is P. O. Box 6400 Rancho Cucamonga, CA 91729-6400. I assume this address is the home office where the bills are made up."

Whatcha say to that, Ruthie? No wonder your poor customers are confused. SHOW A LITTLE PITY!


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