Have A Crappy Day

You wouldn't think it's possible to say 'Thank You' too often, but you'd be surprised. When you have to say thank you before you say anything, every time you say anything, you start to sound like an idiot. (No offense to idiots.) They finally decided to tone down the thank you machine a little at work. Unfortunately, they didn't really improve things as far as I can see. We used to have to say 'thank you, what city and state,' 'thank you, what listing,' 'thank you, I'll check,' 'thank you, have a great day.' Now we get to just say 'what city and state,' 'thank you, what listing' 'I'll check,' and then we just send you on your way with one last 'thank you.' No 'Have a great day' or other idle chitchat. Just 'thank you' and see ya.

That sounds good on the surface, and no more 'have a great day' is pretty sweet, but sometimes 'I'll check' doesn't really fit with whatever the customer just said. It sounds like we're not listening, just going down the list. Not that I'm going to complain about it. I wish we could just say 'yeah, what?' but I don't think management would go for that.