Wednesday, February 23, 2005

Pet Peeves

There are a few things callers have been doing that I just need to vent about. Mostly it's little things, but they bug me. I don't know why, but some people feel the need to keep pushing buttons on their phones even after I'm on the line with them. Do you know what I say to people who do that? Click, that's what I say. If you ever think about putting me on hold while you answer your other line, do you know what you're going to hear when you come back? A dial tone. And then there are the people who think I'm going to wait while they finish talking to their friends, or giving their order at the drive-thru. Do you think I'll wait? No, I don't think so, either. There are also people who call wanting the phone number of the electric company, or cable company, or whatever, but don't know which one services their area. Let me tell you a secret. I don't know either. You should find out something like that before you call. Or there are the people who, when I tell them I have the number of Joe's Tavern on Main, ask me if I will give them the number. Um, yes, what a brilliant idea. Give people the number they ask for. I'll have to suggest that to management.


Now, there are also things I'm tempted to do to the callers. I would have to be drunk or high, or want to get fired to do them, but it's fun to think about doing it. When someone calls and asks if I have the number for Joe's Tavern on Main, I'm tempted to just say yes and hang up. Sometimes people will ask if there is a McDonald's on Park. I would do the same thing, just say yes and hang up. Sometimes, when people ask for a taxi, taxidermist numbers also show up. What a temptation. Or I could give people numbers for a veterinarian hospital instead of Mercy General, or a pet groomer instead of hair salon, because they all tend to come up together. Oops, my finger slipped.

Just in case anybody from work reads this, which is theoretically possible because I check the blogs on my sidebar during my breaks on the computers at work, no, I don't do any of this stuff. Really, I don't. Well, if anybody puts me on hold, I figure they don't really want the number that bad and hang up, but other than that, no, I don't. No matter how tempting it is, I am nice and helpful, as perky as a a big cup of Folgers.

2 comments:

  1. Completely hysterical! Thanks for sharing!

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  2. As a peer call center worker, I can relate. I work in a magazine subscription center. My last call wants the dvd about the camel. You know the camel, he keeps screaming. In the last issue!

    I love transfer.

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